While we're sure you'll love what you've ordered, to make a quick and simple return for a refund or exchange, you'll need to fill in the Returns Authorisation Form below and select a reason for return from the drop down box.
If you decide your purchase does not suit you or it does not fit then we will refund or exchange it within 14 days of your order date (Free Standard Delivery is sent out 1st Class or Special Next Day Delivery) but you must adhere to some basic rules.
We accept returns if they are:
Refunds will be made by the original payment method. Upon returning goods on which you have received a discount or offer, the discount / offer will no longer apply if you fall below the discount/offer threshold. Goods are returned to Shop Gin & Juice at your own expense. We recommend recorded post and retaining Proof of Postage as we do not accept responsibility for items lost in transit. We cannot refund your postage costs for returns.
This does not affect your statutory rights. Also please be aware that if you wish to exchange due to the size being wrong, we will have to charge you the postage again.
If you have an item you would like to return then please e-mail us at firstname.lastname@example.org. Please quote your name and the order number relating to the item you want to send back.
If you require a refund then we will process that on the day we receive the item from you. Please note it may take up to a week for the money to appear on your statement depending on your bank or card issuer.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive. More info about the EU Distance Selling Directive can be found at:
All returns must be sent to our head office address:
Shop Gin & Juice
If the item you received is damaged, please contact us quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact us quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.