FAQ

 

DELIVERY

HOW MUCH IS DELIVERY ? 
For delivery within the UK mainland is £6.95. 

For delivery to the USA we can only ship our glasses range  . At this time we cannot import alcohol into the USA. Delivery price for the US is calculated at checkout. 

CAN I RETURN MY ORDER ?
If your parcel is unopened, or the items are in a resell-able condition, you can return it to us. Please contact us at hello@ginspecialist.com.


DO YOU SHIP INTERNATIONALLY ?  

We are currently shipping to the UK (including the Channel Islands* and Scottish Highlands*) and USA (Glasses only). 

*additional charges apply

MY ORDER HASN'T ARRIVED YET, CAN YOU HELP??
We’re really sorry if you were expecting your order to turn up by now and you’ve still not received it. If it’s been longer than the estimated times we advise above then please pop us through an email containing your order number and delivery address to hello@ginspecialist.com and we’ll be happy to help further.

WILL MY ORDER BE SECURELY PACKAGED?
All orders are sent in recyclable packaging within a protective case. We also use a dedicated 'fragile' liquid courier service which means our products are carefully delivered to you.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT IN THE UK? 
Currently we accept all major credit cards, Klarna and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!

WHAT PAYMENT METHODS DO YOU ACCEPT IN THE USA? 

Currently we accept all major credit cards and Paypal.

KLARNA (UK ONLY)

Visit the KLARNA FAQ page to find out more about using Klarna.

You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.


HOW CAN I CONTACT YOU? 
Please email us at hello@ginspecialist.com